Booking Policies
Cancellation and reservations
FREE rate
When booking the FREE rate, cancellation is free of charge up to 5 days before the arrival date. Except during the period from 2nd of July to 18th of September, when cancellation is free of charge up to 12 days before the arrival date. After this period, one night will be charged.
During the period from the 2nd of July to the 18th of September, a deposit of 20 % of the total amount of the reservation will be requested through a secure Reduniq link, by bank transfer or by MBAY. This deposit is only refunded if the customer cancels 13 or more days before arrival. If you cancel within 12 days or less of arrival, the deposit will be retained.
In cases of no-show (no show) the deposit made will not be refunded.
SMART Rate
Non-refundable in case of cancellation or no-show. Rescheduling available.
Low season (from 01/01 to 01/07 and from 19/09 to 31/12 ): Reschedule free of charge up to 5 days before check-in.
High season ( 07/02 to 09/18 ): Reschedule free of charge within 12 days of check-in.
Payment of the total amount at the time of booking through a secure Reduniq link, by bank transfer or by MBAY.
Special offers have specific cancellation policies, so they should be consulted individually.
All prices mentioned include VAT at the prevailing rate.
Children and extra beds:
- Children up to 2 years: free
- Children from 3 to 12 years old: 35 €/day (breakfast included)
- Crib and extra bed reservations: always on-request and pending confirmation from the Hotel
Others:
Check-in time noon
Departure time 3pm
Children and young people up to 12 years old can use the indoor pool between 9 am and 1 pm .
Pets allowed (please see pet admission rules)